“I didn’t know if I was being watched live,” Vest told me in January. But Vest alleges that Airbnb made several missteps in the run-up to, and subsequent investigation of, his stay with Ralph. He has retained counsel and informed Airbnb that he is considering filing a civil suit against it under Florida’s Deceptive and Unfair Trade Practices Act. (A representative for Airbnb declined to comment on the specifics of Vest’s allegations.) In emails reviewed by The Atlantic, Airbnb told Vest that the company is taking his case “extremely seriously” and that guest safety is its “top priority.” But Vest says he feels Airbnb treated him as a frustrated guest when he feels he was the victim of a crime.